Why Reviews Make Us Better
In this day and age of internet reviews, we at Palace Law LLP have learned the importance of listening to the people that rely on our services, so that we may provide the best service that meets and exceeds your needs and, importantly, your expectations every day. As a result, Palace Law regularly sends out surveys and questionnaires to our clients to make sure that we are providing the kind of care and service that is expected of our office. Over the past months, we have gathered over 1500 positive reviews from clients.
We also understand that one of the ways to get to know who we are is to review comments, both good and bad. For these reasons, this site contains unedited reviews from our clients. Below you can see our online reviews from Google and other platforms.
What Our Clients Are Saying on Google
16:56 12 Sep 23
We contact Palace Law after we were denied several time by L & I. They actually gave advice over the phone at first for writing an appeal letter and then later, when we were denied again, we contacted Palace Law to represent us to fight for a full pension. Without their help, we would have received $5000 dollars from L & I. Now my husband has received a full pension. It took time and commitment but in the end we won.We highly recommend their services.
18:03 30 Aug 23
Needs to be more tools for us to use while we are waiting on our case. (Direct deposit change, all material related to the case, check received and for what.)
17:29 30 Aug 23
So far, so good. We will know more in the next 6 months, so we'll start with 5 stars...
17:46 23 Aug 23
Thank you so much for taking the time to LISTEN to me!!!!! So friendly!!! I would give them 10 stars if I could!!! Really good first impression!!! ⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐
22:22 22 Aug 23
I started out using Debbie as the person representing me in my claim, not only did she treat me as a walking dollar sign for her own personal gain but when I disagreed with her opinion, which was to lay over as fast as I got an offer, she then switched my representation without informing me to another one of her coworkers. Because of Debbie my entire claim was ruined. I would highly recommend using a different representation if Debbie is assigned to you.
06:10 12 Jul 23
Aria Rolfes from Palace Law is absolutely incredible! I am continually impressed with her ability to track my current state of recovery, navigate the difficult waters of LNI and successfully neutralize extremely complicated obstacles that LNI creates. Her communication skills are unparalleled to the point where it feels as if I’m her only client, even though that is not the case. Having her on my team is the single best decision that I made to ensure that LNI does not take advantage of me. Just last week after months of diligently arguing over an ankle surgery she successfuly persuaded them to approve it. Without her this surgery would never be possible because LNI repeatedly denied it and wouldn't accept responsibility for conditions that should be covered. No matter how smart or resourceful you might be, you simply don't have the experience or knowledge to successfuly fight LNI on your own. Without Aria my case would have closed three months in when LNI tried to tell me I was at maximum medical improvement. After retaining Palace Law all of the letters and threats from LNI stopped. Everything they sent went straight to Aria, which greatly reduced my stress and anxiety. She kept my claim open and it is still open after seven years while I have had six surgeries to date with four more surgeries planned. If I listened to LNI my case would have been closed after three months and I wouldn't have received seven years of care. Palace Law is an outstanding law firm and Aria is the quintessential embodiment of their collective excellence. Thank you Aria for helping me heal for the past seven years, I owe all of my care to you.
06:03 12 Jul 23
I have recommended Palace Law to my friends, family and anyone I’ve met who is struggling with their claim. No one decides to go into workers comp representation because their goal is to work exclusively with L & I. People who represent clients who have been injured at work do so because they deeply care about their client’s recovery. They know how unbelievably complicated L &I is and they’ve seen so many people who are genuinely injured get taken advantage of. Their entire goal is to keep things fair and to get their clients the medical care, compensation and settlement that they rightfully deserve. Aria Rolfes and Chelsi Russell are two of the most respectful, knowledgeable, kind, direct and caring individuals that I’ve had the pleasure of working with. My claim has been so much easier because of their attention to detail and ability to address L & I’s decisions head on. If you’re in a fight over a workers comp claim you want them on your side. Palace Law, Chelsi Russell and Aria Rolfes are nothing short of exceptional at what they do. There’s a reason why they are the number one workers compensation law firm in Washington and Oregon. They are the best and the best is what you want when you’re fighting something as horribly complicated as L & I is.
20:30 11 Jul 23
I had Cheryl gorder for a paralegal she was very helpful always got back to me in a short amount of time if she didn't have an answer to my question then she would get the answer and get it to me I would definitely recommend this place
17:21 11 Jul 23
There are times in life when a person or group of people stand in the rarified air of being exactly who they say that they are. The people of Palace Law breathe that air - the air of professionalism, diligence, compassion, persistence, and dedication to serving the principle of right over wrong.For my wife and I, having Palace Law work for us has been not only rewarding in terms of outcome, but a time of reinvigorating altruism - reaffirming a belief in the legal profession.This may sound trite, but the people at Palace Law truly care about their clients and go beyond the extra mile because they are people of integrity.My wife was teaching at a university in Bejing for three weeks in January 2020. She returned to the US coughing up blood and was deemed to be the second case of COVID in California. She was hospitalized immediately and placed in infectious disease isolation, eventually losing half of her left lung. We had no choice of hospitals during this initial period of the COVID pandemic, and our medical insurance would not cover her treatment. Our bills exceeded $100,000. We had to sell our home to pay our medical bills.Her employer, a university, had agreed that her case was covered under its Worker's Compensation plan, but the State of Washington, which administered the plan, disagreed.We sought legal assistance, and Palace Law was recommended by several sources.Palace helped us arrange, and advised us through, mediation which resulted in the State agreeing to reimburse most of the medical bills. However, the State dragged the reimbursement process out for another two years.Throughout that time, Chelsi Russell at Palace navigated the bureaucratic waters for us, never wavering, always persistent, positive, kind and genuinely empathetic. Without her singular efforts, we would not have ultimately prevailed.As people of faith, we can say without reservation that we were blessed in finding Palace Law and cannot recommend them more highly.Thank you to everyone at Palace!A. Waite
00:51 11 Jul 23
Palace Law and Sandra Garrison paralegal for me were an absolute God send. I had other attorneys originally to help with a difficult labor and industry claims. Not all attorneys are created equal. Especially when It comes to self serving interests that undeniably protect themselves and the medical factions. Palace Law and Sandra are golden, rock solid honest and pure professional as one expects. Please make contact if you need honest straight up legal assistance. From My previous experience to rapid claim resolution with proper ethical results. I am more than grateful and consider myself fortunate on what was a nightmare experience dragging on for years of unnecessary pain and uncertainty of proper resolution.
02:50 04 Jul 23
I previously submitted a review, however after more consideration, I wanted to amend my comments to more accurately account my perspective. I must acknowledge that initially my first review was unfavorable, that was partially due to feeling frustrated as the legal proclivities evade me as well as my inexperience with technology. Stefanie Carlton is my legal representative from Palace Law, she has worked exceptionally hard on my behalf even more so after I made an unintentional mistake. My error put more tasks on her heavy work detail. To her credit, she tackled it immediately demonstrating that she was indeed tirelessly working on my behalf. It should be noted that my remarks do not come after a financial gain, the opposite in fact as my legal platform is currently ongoing. I am thankful for Stefanie’s hard work, patience, and understanding. It has to be taxing to represent a client through the ups and downs of a very personal and important legal buffets. I would say most importantly in the event that you find yourself needing legal representation for a labor and industries case you’ll want a person like Stefanie to do the heavy lifting for you. She is direct, she is efficient and I appreciate her hard work. Thanks for reading my thoughts. Cheers, Rebecca Frare
23:23 28 Jun 23
Debbie Crowl and her team at Palace Law did an incredible job advocating for me and really helped me secure proper compensation for my work injury! I would recommend them to any of my family or friends.
17:02 17 Jun 23
Paula and Courtney go above and beyond in their desire to help and guide their clients through the legal challenges they face. In my struggles with a work related injury, I had found myself defeated. I had given up. When in fact they did not give up on me! Their commitment to my well being was made apparent by their professionalism, and what I call the 3 D's, Diligence, Determination, and Dedication. I commend them for all they have done. Palace Law is very fortunate to have them on their team. I can honestly say that they are not only my legal representatives and professional counsel but I consider them my friends. Thank you with all my gratitude and respect.Harold Andres
22:45 16 Jun 23
I highly recommend Palace Law for your work place injury. Not only did they win my case, but they did it with professionalism and kindness. I would definitely use them again but hopefully I won’t have to.
14:56 08 May 23
I suggest doing your research before you hire an attorney for any reason. I felt rushed when I made the decision to hire this business and regretted it almost instantly. Before you sign a contract they make themselves seem available and ready to help. Once you sign the contract you're either given an attorney who'll read the IME decision incorrectly and make detrimental decision on that mistake, one that doesn't communicate theirs an issues with your time loss until the day your suppose to get it from the attorney when they knew the week before OR when you call in to complain about your service that you receive, you'll be told you're getting an attorney who doesn't have time to respond right away, maybe within 2 days, and doesn't like at your file everyday, which for an occupational disease claim, IS EXACTLY, what you need. I've honestly done a much better job maintaining my claim without them taking 30% of my time loss because it wasn't issued on the correct date. Sounds self fulfilling to me and a complete scam. If you absolutely need representation, don't start here, research, look at reviews and research some more.
18:18 30 Apr 23
13:52 19 Apr 23
I contacted Palace Law when I was on L and I. Other attorneys I contacted wouldn't even listen to me about my claim because i had been on L and I for 8 years. Not only did they listen but because I had difficulty getting around due to complications related to my injury, One of the attorneys came to my home even though I lived nearly an hour away from the Law firm. I met with one of the attorneys, and He took my case. My case has now been settled. I was on L and I for 11 years. They didn't charge anywhere near as much as other attorney's. I would definitely recommend Palace Law without hesitation. Ronda T
22:44 29 Mar 23
I had the most amazing experience with personal injury Rachel and kim exceeded my expectations returns phone calls promptly and lets you know what’s going on with your case every step of the way. Great job palace law
21:49 20 Feb 23
I want to first start off by saying I will forever recommend getting an attorney to help represent someone with an L&I claim. We fought with L&I for a total of 5 years and before we were represented by Palace Law L&I was going to close our case because my spouse was at maximum medical improvement. Ya right - there was no way that he was even close. Paula helped me navigate getting further testing, helped me fight with the Vocational person and ultimately helped my husband win a pension. If I can give someone just 1 piece of advice call Palace Law and fight because it would have been so easy to give up and say screw it we want our life back - or to say we will never win and just give up. Find that someone who will advocate for you and fight this system that fails so many. Patrick is the most upstanding lawyer I have ever met and ultimately decreased his fees which was a HUGE shock to us.... why because he knows people matter - and we truly felt like we were heard, we were valued and we were taken care of.Don't try and fight L&I alone - have someone in your corner like Palace Law - because they will fight for you and with you and get you everything that you deserve.We owe everything to Patrick and Paula and will forever be indebted to them for getting my husband the treatment and the pension that he so deserved.
21:34 17 Feb 23
Stefanie Carlton, is doing a outstanding job.I've been enjoying the work with her. she listen, and we work to solve the issues.MB
19:59 06 Feb 23
Would leave 0 stars if I could, can't say a good thing about this place... No professionalism- they leave clients in the dark for weeks with zero communication including not responding to emails/phone calls and deciding to cancel/reschedule a meeting at the very last minute for a client who had to drive 30 minutes just to be turned away upon arrival... all the while dealing with Carpal Tunnel and Cubital Tunnel injuries that these legal professionals should be perfectly aware of and helping with, rather than causing additional unneeded pain/stress. We will be looking elsewhere for an actual firm that wants to help people, not a business that some "business manager" wants to maximize their profits from.
01:00 03 Feb 23
23:57 18 Jan 23
I’m mad I didn’t find them at first I haven’t been a client not even a week and I’m already impressed. Communication is on point! I’m very confident with them. Great Law firm I appreciate you all!
00:33 05 Jan 23
15:10 09 Dec 22
Trojan The Barber
17:38 01 Dec 22
Palace Law took my case when no other law firm would, and got me an amazing settlement, they are very thorough. They are an amazing team and made my case an easy process to cope with. They stayed in great communication with me every step of the way and fought to maximize my profit. Palace Law is hands down THE BEST law firm I’ve dealt with. Attorney John H and assistant Hailey make an amazing team.
17:49 07 Nov 22
After contacting this attorney and using him for a labor related case. He was caught and morally compromised. Suddenly my high profile case was settled without my consent and this attorney was able to move from his small office on No. 2nd Street in Tacoma to University place. And me I was bankrupt. Nice to see how much better he's doing.
06:49 23 Oct 22
16:35 29 Sep 22
Throughout this 3 year stretch in my case, Hailey has been very helpful and quick with updates. She definitely made it a lot easier on explaining what was going on since this was my first experience.Highly recommended, she was so friendly and made it as stress free as possible for me.
20:21 12 Sep 22
13:51 07 Sep 22
The whole team was amazing and very communicative! They resolved my case fast and got me the best offer possible! I highly recommend!
18:33 02 Sep 22
17:53 26 Aug 22
Hailey was super helpful and communication was always prompt and professional. She and the rest of the team at Palace law made what could've been a stressful endeavor extremely smooth. Thank you for all your hard work Hailey and the rest of the team at Palace law.
21:38 24 Jul 22
04:13 19 Jul 22
00:29 18 Jul 22
(Translated by Google) Very good representationvery good representation(Original)Very good representationMuy buena representacion
18:17 15 Jul 22
00:01 24 Jun 22
Had the pleasure of working with Hailey for my insurance claim. Very helpful and patient. Great work from this law firm, fast and very responsive. Will come back again!
04:35 15 Jun 22
They took the time to get to know us. There was always excellent communication and very clear updates. We would highly recommend Palace!
22:08 07 Jun 22
The attorney I spoke to was incredibly scattered and dismissive. It sounded like she was calling from a loud bar and I had to shout the details of my case over and over. When she told me why she wouldn't take the case, she got the details of everything I said wrong. When I corrected her, she was rude, "I can't take anymore time talking to you about this." I later ran this by a friend who said he had called them about his L and I case. Before he could even talk to an attorney, they had sent over paperwork to sign and started pressuring him with constant emails (He went in a different direction). Bottom line with Palace Law? The are all about the bottom line. Profits over people. Pretty sure I dodged a bullet with these people or at least this rude incompetent woman.
18:53 27 May 22
They will fight for your case for you! They will do all the hard work!
06:44 12 May 22
Before coming to palace law this other law firm took 1-2 years but never answered back so I went to palace law and met hailey there and her team and her handled my case and situation within only a couple weeks and shout-out to hailey she really did her job and went the extra mile, she was always answering every single question I had and always updated me on everything that happened I am definitely going to use this business and look for Hailey again
12:07 08 May 22
06:51 04 May 22
(Translated by Google) a big YES to recommend to this place, specifically thanks to Hailey Tran, she friendly and professional,To Vietnamese community:A little sharing to the Vietnamese community, if one day you need help, remember to visit Palace Law and find Hailey, she speaks Vietnamese very well, is cheerful, friendly and very professional in her work. work, will help and advise you very enthusiastically.(Original)a big YES to recommend to this place, specifically thanks to Hailey Tran, she friendly and professional,To Vietnamese community:mot chút chia sẽ đến cộng đồng người Việt, nếu một ngày nào đó bạn cần sự giúp đỡ thì hãy nhớ đến Palace Law và tìm gặp Hailey, cô ta nói tiếng việt rất rành, vui vẻ , thân thiện và rất chuyên nghiệp trong công việc, sẽ giúp đỡ và tư vấn bạn rất tận tình.
Kim Hạnh Đàng Lưu
17:14 28 Apr 22
Awesome team! They took care of everything for my case, I have no worries at all!
16:16 13 Apr 22
02:04 02 Apr 22
20:30 31 Mar 22
Hailey Tran took care of my case and couldn’t have made it easier for me she’s very attentive and kept me up to date .
07:38 28 Mar 22
Sandra garrison is a great person doing all she can for me thank you Sandra
00:38 26 Mar 22